Terms and Conditions

These Terms govern access to and use of the StreamEstate platform, operated by PROCESSHIVE, UNIPESSOAL LDA (Portuguese tax number/NIPC PT519420870, Rua António Louro, 143, 3A, 2775-311 Parede, Portugal). By creating an account or using the service, the user accepts these Terms. If you do not agree, you must not use the platform.

StreamEstate is a software tool (SaaS) for real estate brokerage professionals and companies. It provides features such as property portfolio management, share pages, lead capture on the professional's behalf, a collaboration network between professionals, and AI-assisted support tools.

The service is intended for professionals in the real estate sector. By registering, the user represents that they have the legal capacity to enter into a contract and, where applicable, that they act within the scope of a licensed brokerage company. Only people aged 18 or over may request access and open an account; the access request asks for the age to confirm it. The user is responsible for the accuracy of the information provided, for the confidentiality of their credentials, and for all activity carried out on their account. Each account is personal and for one person only. Login credentials may not be shared, including with colleagues at the same company: each professional who uses StreamEstate must have their own account.

The user agrees not to:

• use the platform for unlawful purposes;
• post or send offensive, discriminatory, threatening, harassing or sexually explicit content;
• post false or misleading information about properties, clients or other professionals;
• send bulk or unsolicited messages (spam) to other users;
• enter third-party data without a valid legal basis;
• attempt to access other tenants'/users' data;
• compromise the security or integrity of the service;
• use the platform to send unsolicited communications in breach of the law; or
• reproduce, resell, or exploit the service outside the scope authorised.

You can report, in the app, a profile, a listing, an opportunity or a conversation you consider contrary to these Terms, and block another professional. StreamEstate reviews reports and may remove or hide content and suspend or close accounts that breach these Terms, under section 11. A block stops the blocked professional from messaging you and hides their content in the network from you; it can be undone in Settings.

When the user enters personal data belonging to their own clients or to third parties into the platform, the user is the Controller of that data and StreamEstate acts as Processor, handling it only under the user's instructions and in accordance with the Privacy Policy. It is the user's responsibility to ensure the legal basis and to fulfil the information duties owed to those third parties. We make a data processing agreement (art. 28 GDPR) available on request.

The service is offered in different plans (including a free plan and paid plans). The terms of each plan are presented at the time of subscription.

• Payment processing: payments are processed by Stripe; StreamEstate does not store full card details.
• Renewal: paid subscriptions renew automatically for the contracted period, unless cancelled before renewal.
• Cancellation: the user may cancel at any time; cancellation takes effect at the end of the period already paid for. Except where mandatory law requires otherwise, there is no refund for periods already elapsed.
• Price changes: any price changes are communicated with reasonable notice and apply only to subsequent renewal periods.
• Non-payment: non-payment may result in suspension or limitation of access to paid features.
• Promotional access: StreamEstate may grant access to a paid plan at no cost for a set period, communicated when the access is granted. At the end of that period the account moves to the free plan, and the user may subscribe to a paid plan from that date. The account's data is kept, subject to the retention periods in the Privacy Policy.

The platform, the software, and their respective content are owned by StreamEstate or its licensors. The user is granted a limited, non-exclusive, non-transferable licence to use the service under these Terms. The user retains ownership of the content they upload, granting StreamEstate the licence necessary to host, process and display that content in the course of providing the service, including through hosting subcontractors.

The listing-import feature operates on links (URLs) supplied by the user, from publicly accessible sources, applying removal of personal data. It is the user's responsibility to ensure they have the right to import and use the information in question and to comply with the terms of the source portals. StreamEstate is not responsible for any use the user makes of imported information in breach of third-party rights.

StreamEstate offers an Android app and a browser extension. The apps access photos only through the system picker, when you choose an image; they do not access your location or your contacts. The in-app browser only reads and sends to StreamEstate the listing on the page you open, and only when you tap import; until then, it only checks, on the device itself, whether the page is a listing. Apps installed from the stores do not allow payments. You can delete your account and your data in Settings or on the /apagar-conta page.

We make reasonable efforts to keep the service available, but we do not guarantee uninterrupted or error-free operation. We may add, modify or discontinue features; material changes that significantly affect paid features will be communicated with reasonable notice.

To the maximum extent permitted by law, StreamEstate is not liable for indirect damages, loss of profit, or loss of data arising from use of the service. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, in particular in the case of wilful misconduct or gross negligence (art. 809 of the Civil Code).

We may suspend or terminate accounts in the event of a breach of these Terms, unlawful use, or non-payment, with prior notice wherever possible. The user may close their account at any time in Settings. Account closure follows the deletion procedure described in the Privacy Policy (immediate deactivation, 14 days to cancel, and permanent deletion within 30 days of the request at the latest, with proof of consent retained as required by law).

We may update these Terms. Material changes will be communicated with reasonable notice. Continued use of the service after changes take effect constitutes acceptance of them.

These Terms are governed by Portuguese law. Disputes fall under the jurisdiction of the courts of the district (comarca) where PROCESSHIVE, UNIPESSOAL LDA has its registered office, without prejudice to any applicable mandatory rules.

miguel@streamestate.solutions · PROCESSHIVE, UNIPESSOAL LDA · Rua António Louro, 143, 3A, 2775-311 Parede, Portugal.